Refund policy

Return & Refund Policy

RETURNS

At Trendy Nest, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return subject to the conditions outlined below.

Returns must be requested within 7 days of receiving your order.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging with all included accessories.

  • Proof of purchase or order confirmation must be provided.

  • Products showing signs of use, damage, or alteration by the customer are not eligible for return.

NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:

  • Clearance or sale items

  • Gift cards

  • Personalized or customized products

  • Items damaged due to misuse or improper handling

  • Products returned without original packaging

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at mytrendynest26@gmail.com.

To help us resolve the issue quickly, please include:

  • Your order number

  • Photos or videos clearly showing the issue

  • A brief description of the problem

Upon verification, we may offer a replacement, store credit, or refund.

REFUNDS

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing may take 5–10 business days, depending on your bank or payment provider.

  • Original shipping charges are generally non-refundable unless the return is due to our error.

ORDER CANCELLATIONS

Orders may be cancelled only before they have been shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if eligible under this policy.

RETURN SHIPPING

Customers are responsible for return shipping costs unless:

  • The item received is damaged or defective.

  • An incorrect item was delivered.

We recommend using a trackable shipping service when returning items.

LATE OR MISSING REFUNDS

If you have not received your refund after the stated processing period:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us.

CONTACT US

For any questions regarding returns, refunds, or exchanges, please contact us:

Trendy Nest
Janakpur Chariali, Kahilipara
Maples, Flat E, 3rd Floor
Guwahati, Assam 781019
India

Email: mytrendynest26@gmail.com